At The Healthlink Crew, we understand that plans can change. To ensure that we can provide the best service to all our clients, we have established the following cancellation policy for all orders.

Cancellation Notice: We require a minimum of 48 hours notice for the cancellation of any catering order. This allows us to adjust our schedules and resources accordingly.

Cancellation Fees: A 10% cancellation fee will be applied to any orders canceled within 24 hours before the delivery date. This fee helps cover the costs of preparation and planning already undertaken by our team.

If you need to cancel your catering order, please contact our customer service team as soon as possible. You can reach us via:

Phone:  +61 412 237 082

Email: info@heatlhlinkcatering.com.au

Please provide your order number and delivery date when requesting a cancellation to expedite the process.

Refunds: Refunds for canceled orders (minus any applicable cancellation fees) will be processed within 5-7 business days. If you have any concerns regarding your refund, please contact our customer service team.

Changes to Orders: If you need to make changes to your order rather than cancel, please contact us at least 48 hours in advance. We will do our best to accommodate your requests based on our availability and resources.

We appreciate your understanding and cooperation. Thank you for choosing The Heatlhlink Crew for your catering needs.